You might know this: you'd like to express your feelings, defend your point of view, or state your thoughts that something isn't quite going the way you want it to. You know that you probably shouldn't throw accusations at your opponent, so that he or she doesn't completely block you out and reject all your suggestions. However, you don't know how to communicate it properly and all you can come up with is a grumpy "You could have ..." or a hidden accusation as in "I don't like it when ...". This week I bring you (exclusively) insights into the skill set of a highly advanced You-Ambassador.
Let's use a crucial example as a comparison:
Low-level you-ambassador:
"Hey, you never buy toilet paper!"
High-level you-ambassador:
"Hey you, is everything okay? How are you doing today? I was wondering if there might be an opportunity for you to buy some toilet paper the next time you go to the drug store. I saw that the dm next to us only has 23 packs left and we only have one pack in stock. That would be great. Thank you so much!"
A wordy choice, but sometimes that’s really rocking the boat. As you can guess, after I heard these softly whispered words, I would have bought all 23 packages left at this dm. Which has absolutely nothing to do with the pandemic and the rising demand of toilet paper. (Btw did you know there is an app for your phone which tells you how many packages of toilet paper the stores near you have left?) My point is: Good communication skills can bring you everywhere. Even into the heaven of never fearing the absence of toilet paper. Sweet life of mine.